Get in Touch With Us
We like hearing from the people who read this site. Whether you have spotted something that looks out of date, want to share a suggestion, or simply have a question, we are happy to help. This page explains how to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach our team is by email. Write to us at [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some of the most common reasons people get in touch include:
- Corrections: if you think a detail on one of our pages is wrong or no longer accurate, please tell us which page and what you noticed.
- General questions: if something on the site is unclear, we will do our best to explain it in plain terms.
- Feedback: ideas for new topics, comments on layout, or thoughts on how we could make things easier to read.
- Partnership or media enquiries: please include your name, the organisation you represent and a short summary of your request.
Helping Us Help You
To get the most useful reply, it helps to include a clear subject line and as much relevant detail as you can. For example, adding a link to the page you are writing about saves time and means we can look into the matter straight away. Please avoid sending passwords, bank details or other sensitive personal information by email.
When to Expect a Reply
We aim to answer all messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always get back to you. If your message needs more research, we will let you know and follow up once we have a full answer.
Your Information
Anything you send us is handled with care and used only to respond to your enquiry. To learn how we collect, store and protect personal details, please read our Privacy Policy. For the rules that apply when using this website, you can review our Terms of Use.
Thank You
Every message helps us keep this site accurate, clear and useful. We appreciate you taking the time to write, and we look forward to hearing from you.